·         10+ years of endpoint administration and support experience.

·         7+ years of system/server implementation and integration experience.

·         7+ years of incident event management system implementation and integration experience.

·         5+ years of unified communication experience.

·         5+ years of project management experience.

Professional Certification in server, and/or network, is desired

The Ohio Department of Aging (ODA) is looking for an experienced, skilled, and motivated System Administrator to join the team. As a System Administrator, she or he is responsible for implementing, integrating, and managing required contact center infrastructure, application, unified communication, and endpoint devices to enable ODA’s business operation to support aging community.

This position will function as a highly skilled System Administrator that include:

·         Design infrastructure architecture to align with department’s strategic plan, including servers, cloud, networks, VoIP, etc.

·         Provide technical support for both hardware and software issues our users encounter.

·         Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.

·         Upgrade systems and processes as required for enhanced functionality and security issue resolution.

·         Perform windows updates, software patches, and firmware upgrades.

·         Monitor the system daily and respond immediately to security or usability concerns.

·         Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.

·         Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment.

·         Respond to and resolve help desk requests, including server, network, and endpoint devices.

• Responsible for the endpoint device deployment.

·         Respond to security related activities to maintain network security and data reliability.

·         Responsible for configuring and troubleshooting software and application systems as assigned.

• Assist the on-going mobility projects in process development and documentation to ensure a smooth and consistent end user experience.
• Write and edit automation scripts to increase systems and task efficiency.

·         Write and maintain technical documentation.

Thrives in a fast past, changing environment.

 Excellent knowledge of both infrastructure and endpoint device implementing and integration.

·         Excellent knowledge of wireless access points, network administration and security concepts and technology.

·         Strong knowledge of deployment and management systems.

·         Strong knowledge of configuring, implementing, and managing systems.

·         Ability to drive results with a sense of urgency relative to the end user.

·         Ability to work independently as well as with a team.

·         Ability to break down required tasks in project deployment.

·         Ability to establish and maintain effective working relationships with employees, vendors, clients, and the public.

·         Must have strong oral, written, and interpersonal communication skills.

·         Exceptional analytical and conceptual thinking skills.

Experience working with cross-functional teams.

Professional Certification in server, and/or network, is desired